We know that shopping satisfaction is important, so puffbuy.com provides return and exchange services to customers through the third-party purchasing platforms we cooperate with. Please read the following policy carefully to understand the specific operation process and relevant conditions of return and exchange.
If you are not satisfied with the goods you received or the goods have quality problems, you can apply for a return. The return conditions and policies are subject to the specific regulations of the third-party purchasing platform you choose.
The returned goods must be in new condition, unused, and with all original packaging, labels and accessories.
Log in to the third-party purchasing platform account you use and submit a return application on the order details page. The return process of each platform may be different, and the platform will usually review the application.
After the review is passed, you need to send the goods back to the specified address. Please make sure to use the return label provided (if any) and complete the return within the specified time.
Once the third-party platform confirms that the returned goods have been received and accepted, the refund will be returned to the account wallet you used when registering on the platform.
Return refunds will be processed in accordance with the platform's policies. The refund amount will be deposited into your third-party platform account wallet for future purchases on the platform. The refund processing time depends on the platform and is usually completed within a few business days after the refund is confirmed.
If you want to change the style, color or size, please submit an application according to the exchange policy of the third-party platform you use. Some platforms may not support exchanges and require a return before placing a new order.
The exchanged product must be in new condition, unused, and with all original packaging and labels．
Return and exchange costs: The shipping costs of returns and exchanges are borne by the customer, unless the product is returned or exchanged due to quality issues. In this case, some platforms may bear the relevant shipping costs.
Return and Exchange Time Limit: Please pay attention to the return and exchange time limit stipulated by each platform. Generally, you need to submit an application within 7-14 days after receiving the product.
If you have any questions or need help, please feel free to contact us through the contact information we provide. We will assist you in communicating with the third-party platform to ensure a smooth return and exchange process.
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