We are committed to providing customers with a wide selection of down apparel brands and a quality shopping experience. We work with several reputable third-party purchasing platforms to provide you with convenient procurement and shipping services. Below is our Shipping and Return Policy to help you fully understand the order processing, shipping time, returns and refunds and other related information.

Order Process:

When you browse products on puffbuy.com, after clicking the "Buy it now" button, you will see multiple third-party purchasing platforms. After selecting the appropriate platform, you will jump to the product page of that platform.

After completing the registration and placing the order, the third-party purchasing platform will be responsible for purchasing the products.

Procurement and Warehousing:

The third-party platform will purchase the selected products on your behalf after you place the order. The procurement process generally takes 24-72 hours. After the purchase is completed, the products will be stored in the third-party platform's storage facilities.

Warehousing and Transportation
Quality Inspection:

After the products arrive at the warehouse, the third-party platform will conduct a quality inspection (quality inspection) on them. This process generally takes 24-72 hours. After the product inspection is passed, you can check the storage status of the product in your customer account.

Initiate Shipping:

After the product inspection is passed, you can choose to initiate shipping. At this time, you need to choose the preferred logistics company and pay the corresponding shipping fee. After the payment is completed, the third-party platform will ship your product within 2-3 working days.

Shipping Time:

The shipping time after shipment will vary depending on the logistics company and destination country you choose. International transportation may be affected by various external factors, so the specific arrival time may vary. We recommend that you refer to the estimated delivery time provided by the logistics company.

Order Tracking:

Once the product is shipped, you will receive logistics tracking information so that you can check the real-time status of the order at any time.

Return and Refund Policy

Customer Support

If you have any questions during the order shipping, return or refund process, please feel free to contact us. We will do our best to provide you with support and assist you in communicating with the third-party platform to ensure that the problem is resolved in a timely manner.